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Return Policy

What is your return policy?

We at Prestige Jewelry Club want you to be completely satisfied with your purchase. If for any reason you are not totally satisfied, just send your purchase back in its original condition “as it was shipped" to you within 30 days from the date of receipt for a full refund of the purchase price of the item. Absolutely no returns will be allowed and all sales are final after the 30 day returns period as part of our "Love It or Return It" 30 day return policy. Shipping is not refundable.

Returns are not accepted for any items that have been sized, worn, damaged, altered in any manner by anyone including any other jeweler, or if the item was sold as non-returnable. Returns are also not accepted if the barcode tag (also called rat-tail tag) that reads "do not remove" and contains company item number, and other information about the item have been removed from the item(s). Shipping and handling fees are non-refundable. No items, other than the one listed on the front of the invoice may be included in any one return package, and doing so may result in denial or delay of your refund processing at Prestige Jewelry Club. Partial returns, or returns with missing components of the item will not be accepted as returns. The entire item including any accompanying appraisals and/or certificates must be sent back for the refund request to be processed. Returns are not accepted for an item that was a "custom order". A custom order is any item that was resized, remade, work-on, or changed in any way, shape or form, minor or major, in its original condition specifically for you at your expressed verbal or written request.

You must, obtain a Return merchandise Authorization # (RMA #) before you can ship an item to return to us, no exceptions and this is mandatory. Please allow yourself enough time to get RMA and make the shipment for the return package to arrive in our warehouse within the 30 days returns period. Any packages arriving after the 30 days inspection period, regardless of when the RMA was issued, will not be accepted.



How do I return an item?

To return an item:

Step 1: Via phone: Call our friendly customer service team at 844-752-2582 | 844-PJC-CLUB , Monday to Friday, 11am to 5 pm EST (except holidays), and they will be happy to create Return Merchandise Authorization # for you (RTV #). The shipping cost for return is currently free. Our customer service agent will send you a pre-printed return shipping label via e-mail. Do not lose this label as you would need this to send the package back to us.

NOTE: You must, obtain Return Merchandise Authorization # (RMA #) before you can ship an item to return to us, no exceptions, this is mandatory. To get RMA# fill RMA# form

Step 2: Package your return: If possible, use the original packing and completely remove or cover the original shipping label. Seal the package securely with packaging tape. Make sure you put the shipping returns label clearly and visibly on the box so that it’s readable.

Step 3: Shipping your return: Drop the package at the carrier (USPS, UPS, FedEx) or arrange the carrier for a pickup (you are responsible for any additional pickup charges that may be applicable) at the post office.

Keep the shipping receipt until the merchandise credit appears on your statement.

No items other than the ones listed on the invoice covered by the return label may be included in the return; inclusion of other items may delay or result in no refund for items not listed on the invoice. Any items returned beyond the designated time frames, will be rejected.

 

Can I return a “Scratch and Dent” purchase?

All Scratch and Dent items are advertised as “non-returnable.” The defect in the merchandise is clearly advertised. Any such items are not returnable and return policy does not apply to such items.

 

When can I expect the refund to show up on my statement?

The faster you ship the package back to us, faster we can process it, but please expect the refund to be processed within 3 weeks of receiving your return package at our facilities. If you don't see the refund posted to your account statement within 2 billing cycles, please call our friendly customer service team for help.